ERP
Enterprise Resource Planning
Implementation of ERP at Zain Safety was done in 2022, the motive of ERP implementation was to bring the following department on a common platform allowing free flow of data and transparency on a real time basis.
- Sales & Distribution
- Financial Accounting
- Material Management
- Production Planning
- Preventive Maintenance
- Quality Assurance
Adequate execution of the ERP enables us to plan, execute and produce our products in an efficient manner, with real time business intelligence reports which help us guide if the company is moving in the right direction.
ERP helps to keep all our information up to date and on a secured cloud server, hence removing chances of data theft or data loss.
CRM
Customer Relationship Management
APP USING NEO DOVE
Implementation Done in 2024
BETTER KNOWLEDGE OF CUSTOMERS
A CRM system gives our sales, marketing and customer service teams a competitive advantage. Every time we engage with the customer, the information received is saved in a very comprehensive manner. Hence the next time we get in touch we are well prepared and can assist you better.
BETTER SEGMENTATION
CRM allows us to break down data by categories and criteria, making it easy to create focused lists. Used in sales and marketing, such segmented lists allows us pitch correct solution and run specific customer marketing campaigns and analyze our sales process and lead pool.
BETTER CUSTOMER RETENTION
A CRM system comes up with a handful of “customer retention” benefits: it helps us keep our promises by reminding us about appointments or when to send follow up emails. CRM also prompt us to reach out to those customers who have not been contacted in while, and perhaps feel neglected.
BETTER ANTICIPATION OF NEEDS
CRM system is to help sale team sell correct products and sell faster, it is the access to customer interaction history through the entire customer journey that allows sales reps to anticipate customer needs. A CRM system is also indispensable in providing great customer service and suggest correct products. Just a few clicks and we know whether a contact had any problems with our product, how their service requests were handled, and whether they were satisfied or not. And if they complained about something in the past – it’s our chance to redeem our reputation and offer a much better customer experience.
BETTER AND SPEEDIER COMMUNICATION
when it comes to dealing with customer service requests, speed is everything!, With all contact interaction history just a click away, CRM allows us to personalize our communication, send replies offering quick solutions to recurrent problems, send links to FAQs and videos. Which builds a good reputation of the company.
